What does the Basic plan include?

Basic includes Teams-native ticketing, the rich ticket composer (WYSIWYG, paste screenshots, drafts, keyboard shortcuts), role-based workspaces for employees, agents, department admins, and global admins, departments, categories, SLA countdowns, custom statuses, merge/split tickets, a browseable knowledge base, service catalog basics, Outlook email intake, Entra ID SSO, and unlimited agents and tickets.

What does Growth add on top of Basic?

Growth adds the AI layer: knowledge-grounded AI chat in Teams, ticket deflection from approved KB articles, AI auto-categorization and reply suggestions for agents, and auto-close after the requester confirms the AI-guided fix worked. Everything in Basic stays included.

What's different about the Pro tier?

Pro is for organizations that want the service desk and endpoint operations connected. It adds endpoint agent onboarding, AI device health checks, proactive detections that create or enrich tickets, approved remediation playbooks, and executive AI insights with trend forecasts and recommended actions. Pro is contact-sales so we can size the rollout and guardrails with you.

How does endpoint remediation stay controlled?

Pro remediation actions are tied to tickets, limited by role permissions, and recorded in the audit trail. Teams can require approval before sensitive playbooks run, keeping endpoint automation accountable instead of invisible.

Can TeamsDesk connect to Power Automate or Zapier?

Yes. TeamsDesk includes public API and webhook coverage for tickets, catalog, approvals, users, audit, and endpoint workflows, plus example connector recipes for Power Automate and Zapier.

What's in Enterprise?

Enterprise is for 1,000+ employee organizations or teams with custom contract, SSO add-on, residency, procurement, or compliance requirements. It adds dedicated onboarding, custom DPAs, and priority support on top of Pro. Contact sales for a quote.

Microsoft Teams ITSM · with AI built in

ITSM that pays for
itself in a quarter.
Inside Microsoft Teams.

Tickets, change management, AI summary, duplicate detection, KB drafts, and Pro endpoint remediation — all where your team already works. Flat per-org pricing, unlimited agents, live in 48 hours.

Start Free Trial

Book a Demo

Lives inside Microsoft TeamsAI summary + duplicate detectionWorkflow builder per ticket typeChange management on Outlook calendarOutlook email intake + Entra ID SSORecommended-merge AIAI endpoint remediation (Pro)Audit log + signed exports

7-day free trial No setup fees Cancel anytime Pro demo available

Trusted by Microsoft 365 shops rolling out Teams-first IT

Nonprofit · 400+ staff

Logistics

Professional services

1,000+Tickets resolved · month one

100%Uptime since launch

4 deptsLive on day one

48hMedian time-to-go-live

“We replaced our old ticketing system in a week. Agents stopped switching apps, and the AI summary on every ticket cut our triage time in half. The flat per-org price was the easiest budget conversation I've ever had.”

IT Director · VOA NCNN · 400+ staff

Microsoft Teams

Entra ID

Outlook

Microsoft Graph

Azure

Intune

Microsoft 365

Stripe billing

What you get

Three pillars. One product. Inside Teams.

Tickets

Help desk inside Teams

Every ticket lives in Microsoft Teams. Outlook email intake, role-based queues, SLAs, approvals — without a second portal.

See features

AI Assist

AI that saves time

Auto summary in agent's language, duplicate detection with recommended-merge, AI-drafted KB articles, daily trend clusters.

Tour AI Assist

ITIL

Workflows + change

Per-type workflow builder. Real change management with Outlook calendar invites to your CAB. No more spreadsheet calendar.

Read the playbook

AI Suite · included on Growth and Pro

AI that actually saves time.

Six AI capabilities that ship by default — no prompt engineering, no separate billing, no per-seat AI surcharge. Embedding cache and per-tenant quota limits keep cost predictable.

AI ticket summary

Every ticket auto-generates a 2–3 sentence summary in the agent's language so triage takes seconds, not minutes. Cached per ticket — you don't pay for re-reads.

Auto-detects language

Duplicate detection · recommended-merge

Embedding-aware nearest-neighbor flags potential duplicates the moment a ticket opens. When both tickets are open and confidence is high, you get a one-click merge recommendation.

Cosine + jaccard blended

AI-drafted KB articles

When a ticket closes, generate a publish-ready KB draft from the resolution notes and conversation. Edit and save with one click — turning today's fix into tomorrow's deflection.

Public-only context

Trend clustering

Daily clustering surfaces 'we're getting a lot of X this week' before it escalates. Each cluster gets a sparkline so you see whether issues are growing, shrinking, or stable.

Daily refresh

Multilingual by default

Summaries respond in the same language as the ticket. Mixed-language conversations default to English. No manual locale toggles, no per-tenant config.

30+ languages

Workflow + change management bundled

Per-type lifecycle, transition guards, and Outlook-calendar-native change management all gated by the same AI plan. ITSM features your team will actually use.

All in Growth+

Predictable AI cost. Included with your plan, capped per organization per month.

Growth10,000 requests / month

Pro50,000 requests / month

EnterpriseUnlimited

Outcomes you can measure

Numbers your CFO will quote back at you.

40%

Less time per ticket

Agents using AI summary + KB drafts close cases faster

48h

Time to first ticket

From signup to first agent reply — typically 1–2 days

60%+

Suggested-merge accuracy

AI duplicate detection on tickets in the same tenant

Per-agent fees

Flat per-org pricing — never penalized for adding capacity

Aggregated from TeamsDesk customers in 2026. Mileage varies by team size, ticket mix, and AI usage.

See the product

Real software. Inside Teams.

Not mockups. These are the actual screens your employees, agents, and admins use every day — available on Basic and Growth tiers today.

Submit and track tickets without leaving Teams

Employee submitting a ticket inside Microsoft Teams

Basic

Submit a ticket inside Teams

Employees open TeamsDesk as a tab, pick a department, attach screenshots, and submit — no separate portal, no new password.

Zero training — lives in the Teams tab they already use

Attachments, rich formatting, and draft persistence

Status, comments, and CSAT in one place

More employees views

Pro endpoint AI

AI endpoint remediation for modern IT teams

Pro adds endpoint agent onboarding, device health detections, ticket enrichment, approved remediation playbooks, and executive AI insights so IT can move from reactive support to proactive operations.

Book Pro demo

Pricing

Flat pricing. Unlimited agents. Always.

Start with Basic, Standard, or Growth today. Add Pro when you want endpoint remediation, proactive detections, and executive AI insights. Enterprise is custom.

Unlimited agents on every plan.Flat per-org pricing — we don't penalize you for adding support capacity.

MonthlyAnnual Save 15%

Basic

Teams-native help desk foundation.

Best for

Teams-first IT teams replacing email + spreadsheets

Teams-native ticketing with rich composer
Role workspaces (employee, agent, dept admin, global admin)
Service catalog, KB browse, custom statuses
Outlook email intake, Entra ID SSO, audit log
Unlimited agents & unlimited tickets

Company sizei

Small

1–100 employees

$300/yr

$25/mo equiv.

Medium

101–500 employees

$612/yr

$51/mo equiv.

Large

501–1,000 employees

$1,020/yr

$85/mo equiv.

1,000+ employeesContact us

Start 7-day free trial

Credit card required · cancel anytime in trial

Standard

Full ITSM: workflows, change management, SLAs, approvals.