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TeamsDesk
Help Desk for Microsoft Teams
Microsoft Partner Azure HostedBilled via Microsoft Marketplace
Privacy & Compliance

Privacy Policy

TeamsDesk is built for Microsoft Teams and hosted on Microsoft Azure. We’re committed to protecting your organization’s data and using it responsibly.

Last updated:

Overview

TeamsDesk (by Query Minds LLC) is a multi-tenant help desk solution integrated with Microsoft Teams. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

  • Identity & access: Tenant and user identifiers from Microsoft Entra ID (Azure AD) for authentication and authorization.
  • Product data: Ticket content, attachments, comments, and related metadata generated by users and agents.
  • Mailbox data: Email content and metadata necessary to convert Outlook messages into tickets.
  • Telemetry: Diagnostic and performance signals to maintain reliability and improve the service.

How we use data

  • Provide, operate, and support the TeamsDesk service inside Microsoft 365.
  • Secure access, enforce permissions, and detect abuse or misuse.
  • Improve product performance and reliability based on aggregated telemetry.
  • Provide customer support and troubleshoot issues you report.

Data processing & storage

  • Hosting: Microsoft Azure (compute, storage, database).
  • Encryption: TLS in transit and AES-256 at rest (where applicable).
  • Data stores: Azure SQL Database and Azure Blob Storage with backups and role-restricted access.

Security

We support Entra ID SSO and MFA. Access to production systems is limited to authorized Query Minds personnel with the principle of least privilege. We monitor and log access, and follow change-management practices. Compliance roadmaps (e.g., SOC 2/ISO) may be published separately.

Data retention

We retain customer data for the duration of your subscription and for a limited time after termination to support export, billing, and dispute resolution unless you request earlier deletion in writing or via available product controls.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete personal data, and to object to or restrict certain processing. We’ll respond to verifiable requests within applicable timeframes.

Contact

Questions about this policy or your data? Email privacy@queryminds.com.

This policy may be updated periodically. We will change the “Last updated” date above when revisions are made.