Your IT help desk,
built inside Microsoft Teams.
Employees submit tickets from Teams. Agents resolve them in Teams. Admins track SLAs and reports in Teams. No extra portals, no new logins, no training.
Trusted by teams at
Nonprofit · 400+ staff
Logistics
Professional servicesSee it in action.
Real product. Three views. Everything inside Microsoft Teams.
Submit a ticket without leaving Teams.
Employees open TeamsDesk as a tab inside Microsoft Teams, fill out a short form, and get immediate confirmation. No separate portal. No training required.
- Department, priority, category, and file attachments on every ticket
- Track status and add comments from the same Teams tab
- Get notified when the ticket is updated or resolved
Built for every role in your org.
Employees, agents, department admins, and global admins each get a focused workspace — all inside Teams.
Submit tickets without leaving Teams.
Employees open TeamsDesk as a tab inside Microsoft Teams. No training, no separate login, no browser tab switching.
- Department, priority, category, and attachments on every ticket
- Track status and add comments from the same Teams tab
- Instant confirmation — no chasing the inbox to know if it was received
Your queue, your workload, inside Teams.
Agents see department queues, assigned tickets, SLA timers, and activity history — all from a focused workspace built for support work.
- Department and personal queues with priority and SLA indicators
- Ownership, routing, and internal notes on every ticket
- Outlook email intake so email requests appear in the same queue
Manage your department without IT.
Department admins configure their own categories, agent assignments, and SLA rules — no dependency on the global admin for day-to-day changes.
- Add agents, set categories, and configure locations per department
- SLA rules and escalation policies specific to your team
- Department-level ticket reports and agent performance stats
Full visibility across every department.
Global admins configure the entire organization — departments, Entra ID group mappings, SLA policies — and track performance across every team from one dashboard.
- Cross-department reports: ticket volume, resolution time, agent stats
- Entra ID group mappings and organization-wide SLA targets
- Ticket exports to CSV, subscription management, and audit logs
Add AI knowledge chat and ticket deflection.
Upgrade to Growth to get AI-powered knowledge chat in Teams, ticket deflection from approved articles, and auto-close when the employee confirms the fix worked.
“TeamsDesk saved us from paying per-agent fees and our team adopted it in a day because it's right inside Teams. We deployed across 4 departments and handled over 1,000 tickets in the first month alone.”
Simple, flat pricing
No per-agent fees. Buy Basic or Growth and start today.
You want a credible internal help desk inside Teams with admin controls, Microsoft 365 alignment, and unlimited agents.
You also want knowledge-powered self-service, AI chat in Teams, and AI help on repetitive ticket traffic.
- Teams-native ticketing for internal IT and support teams
- Always unlimited agents and unlimited tickets
- Departments, routing, and ownership
Credit card required · cancel before day 30 and pay nothing
- Everything in Basic
- AI knowledge base chat in Teams
- AI ticket deflection from approved KB articles
- Auto-close after the requester confirms the AI-guided fix worked
Credit card required · cancel before day 14 and pay nothing
Endpoint automation, AI executive reporting, and deeper Microsoft integrations are on the roadmap. Contact us if you want early access or have specific requirements.
Credit card required · cancel anytime during trial and pay nothing
Lower cost without leaving the Microsoft workflow
TeamsDesk is designed for internal teams that want a help desk inside Teams, unlimited agents, and Microsoft-first operations without paying seat-based pricing.
How TeamsDesk compares
Direct comparison with Jira Service Management and Freshservice.
| Feature | Jira Service Mgmt | Freshservice | TeamsDesk |
|---|---|---|---|
| Primary fit | General IT & dev workflows | General-purpose ITSM | Microsoft-first internal support |
| Pricing model | Per agent / month | Per agent / month | Flat per organization |
| Agents included | Seat-based | Seat-based | Unlimited |
| Native Teams workspace | Separate portal | Separate portal | Built inside Microsoft Teams |
| Microsoft 365 alignment | Add-ons required | Add-ons required | Teams, Entra ID, Outlook — built-in |
| Entra ID / Azure AD | Via integration | Via integration | Native — groups, roles, SSO |
| Knowledge & AI in Teams | Separate from Teams workflow | Separate from Teams workflow | Grounded knowledge chat in Teams (Growth) |
| Deployment complexity | Configuration-heavy | Moderate setup required | First ticket in 1–2 days |
Is TeamsDesk right for your team?
TeamsDesk fits IT and shared services teams already on Microsoft 365 who want a help desk inside Teams — without per-agent pricing or a separate portal to manage.
Your company already lives in Microsoft Teams and Microsoft 365
You need an internal help desk for IT or shared services with fast employee adoption
You want unlimited agents without per-seat pricing pressure
You care about Outlook intake, Entra ID, Azure AD groups, and Teams-native adoption
The product is designed around Teams, Outlook, Entra ID, and Azure-hosted operations.
Employees, agents, department admins, and global admins each get a focused workspace inside Teams.
Live features, roadmap items, and private beta capabilities are clearly labeled — so you know exactly what you're buying today.
Less context switching
People request help, track status, and collaborate from the workflow they already use all day.
More operational control
Departments, categories, locations, ownership, activity history, and SLAs stay inside one system.
Frequently Asked Questions
Find quick answers to common questions about TeamsDesk.
Basic includes Teams-native ticketing, role-based workspaces, departments, categories, locations, ticket comments and attachments, reporting foundations, and unlimited agents and tickets.
See it in action
Start a free trial for Basic or Growth, or book a live demo if you want help evaluating the fit for internal IT, shared services, Microsoft 365 operations, or the Pro private beta.