Four teams. One Teams-native tool.
IT is where most customers start. The same queue, role, and reporting model carries into HR, Facilities, and onboarding.
Internal IT help desk
VPN hiccups, password resets, hardware requests. Agents work their queue in Teams with SLA countdowns and canned responses. Monthly report is one click — no spreadsheet gymnastics.
Onboarding & offboarding
HR fires a new-hire request from the service catalog. It fans out to IT, Facilities, and Security with approval steps. Offboarding reverses cleanly with audit trail attached.
Facilities & operations
Leaky meeting room, AV on the fritz, supplies out. Employees submit from Teams just like IT. Facilities runs their own department without depending on IT admins to make changes.
HR service desk
Benefits questions, policy clarifications, sensitive workplace issues. HR gets restricted visibility, a policy KB that AI chat can cite on Growth, and the same audit log.
Best fit for Microsoft 365 shops.
We'd rather you know up front. Here's who TeamsDesk is made for — and who it isn't.
Great fit if…
- You run Microsoft 365 and your team already lives in Teams
- You want a help desk for internal IT, HR, or shared services — not external customer support
- 50–1,000 employees, flat pricing matters, and you don't want per-seat penalties
- You care about Entra ID, Outlook intake, audit log, and a Teams-first adoption story
- You want Pro endpoint remediation and executive AI insights connected to tickets
- You want to be working tickets in days, not after a multi-month ITSM rollout
Probably not if…
- Your organization doesn't use Microsoft Teams or Microsoft 365
- You need a heavy enterprise ITIL suite with complex change governance on day one
- You require deep Salesforce or HubSpot CRM integration as the primary surface
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