From Teams message to signed audit line.
Scroll once to see the six moments that matter — and how TeamsDesk collapses each one into the workspace your team already lives in.
Employee submits in Teams
An employee opens the TeamsDesk tab in Microsoft Teams and fires off a ticket with a rich Tiptap composer — pasted screenshots, formatting, draft persistence. No portal, no new login.
Auto-router picks the department
Department admins wire rules once: by category, Entra group, priority, or keyword. The ticket fans out to the right queue in milliseconds — no triage manager in the middle.
Agent picks up with SLA countdown
Agents see the queue with live SLA rings, priority cues, and requester history. One click to claim. The countdown runs in real time so nothing slips past the window.
AI suggests the right KB article
On Growth+, grounded AI searches your approved knowledge base and proposes cited answers. Agents accept, edit, or dismiss — never a hallucination without a source.
Reply with canned responses
The Tiptap composer, snippets, merge/split, and internal notes make replies fast. Outlook email intake lands in the same queue — one workflow, two channels.
Resolved, CSAT captured, audit signed
Inline CSAT hits the employee immediately. Every action — assign, merge, edit, export — lands in the tamper-evident audit log with retention and signed exports.
See it in action.
Real product. Three roles. Everything inside Microsoft Teams.
Submit a ticket without leaving Teams.
Employees open TeamsDesk as a tab inside Microsoft Teams, fill a short form, and get immediate confirmation. No separate portal. No training required.
- Tiptap-rich composer with pasted screenshots and draft persistence
- Track status and add comments from the same Teams tab
- Inline CSAT on resolution, one click
Six pillars. One Teams-native product.
Every tile is a real capability inside TeamsDesk — not a marketplace link. Hover any card to see it breathe.
Knowledge Base + AI chat
Authored KB plus grounded AI — only cites your approved articles, never hallucinates a source.
Audit Log
Tamper-evident stream of every action, retention config, signed exports.
Ticket Automations
Rule-based routing, escalation, auto-assign.
Service Catalog
Templated requests so tickets arrive structured.
Native integrations
Teams, Entra, Outlook, Graph, Azure, plus API and automation examples for workflow teams.
Endpoint remediation
AI health checks, proactive detections, and approved playbooks tied to the ticket timeline.
Install. Connect. Resolve.
Three steps. No professional services. Most teams work their first ticket inside of a day.
Install from Teams
A global admin adds TeamsDesk from the Microsoft Teams app store. It shows up as a tab in the channels you pick — no separate portal, no new login.
Connect Entra ID & Outlook
Grant least-privilege Microsoft Graph consent once. TeamsDesk maps Entra ID groups to departments and connects your support mailbox for email intake.
Start resolving tickets
Employees submit from Teams. Agents work the queue with SLA countdowns and canned responses. Reports and audit log run from day one.
Native across the Microsoft 365 stack.
Microsoft-native where it matters, open where your workflows need it. TeamsDesk connects identity, messaging, approvals, APIs, webhooks, and automation examples from day one.
Ship support inside Teams.
7-day free trial. Unlimited agents on every plan. Live in 48 hours.