Flat pricing. Unlimited agents. Always.
Start with Basic, Standard, or Growth today. Add Pro when you want endpoint remediation, proactive detections, and executive AI insights. Enterprise is custom.
Teams-native help desk foundation.
- Teams-native ticketing with rich composer
- Role workspaces (employee, agent, dept admin, global admin)
- Service catalog, KB browse, custom statuses
- Outlook email intake, Entra ID SSO, audit log
- Unlimited agents & unlimited tickets
Credit card required · cancel anytime in trial
Full ITSM: workflows, change management, SLAs, approvals.
- Everything in Basic
- Per-type workflow builder + transition guards
- Change management on Outlook calendar (group invites)
- Advanced SLA policies (business hours, escalation)
- Multi-step approvals tied to service catalog
- Custom fields & ticket types per department
- Advanced reports & CSV export · CSAT surveys
Credit card required · cancel anytime in trial
Standard + AI suite: summary, dedupe, KB drafts, trends.
- Everything in Standard
- AI ticket summary in agent's language (cached)
- AI duplicate detection + recommended-merge
- AI-drafted KB articles from resolved tickets
- Trend clustering of similar tickets (daily refresh)
- AI knowledge chat in Teams (grounded, cited)
- 10,000 AI requests / month included
Credit card required · cancel anytime in trial
Growth + endpoint remediation, proactive health, and AI executive reporting.
- Everything in Growth
- Endpoint agent onboarding for Windows and macOS
- AI device health checks and ticket enrichment
- Proactive detections that create or update tickets
- Approved remediation playbooks with audit trail
- Executive AI insights, forecasts, and recommended actions
- 50,000 AI requests / month included
We will walk through onboarding, guardrails, and device coverage
Custom contract, data residency, and unlimited AI.
- Everything in Pro
- Unlimited AI requests · custom retention
- Custom contract, DPA, and SSO add-ons
- Data residency & advanced compliance
- Dedicated onboarding & priority support
- Procurement via purchase order
Procurement via purchase order supported
Prefer to validate fit first? Book a demo
Credit card required · cancel anytime during trial and pay nothing
Frequently asked
questions
Find quick answers to common questions about TeamsDesk.
Basic includes Teams-native ticketing, the rich ticket composer (WYSIWYG, paste screenshots, drafts, keyboard shortcuts), role-based workspaces for employees, agents, department admins, and global admins, departments, categories, SLA countdowns, custom statuses, merge/split tickets, a browseable knowledge base, service catalog basics, Outlook email intake, Entra ID SSO, and unlimited agents and tickets.
Pricing available on desktop
Please view this page on a desktop browser to see TeamsDesk pricing and plan details.
Ship support inside Teams.
7-day free trial. Unlimited agents on every plan. Live in 48 hours.