Help Desk built for Microsoft Teams
Unlimited tickets. Unlimited agents. Outlook mailbox integration. Flat pricing — no per-agent fees. Hosted on Azure, billed through Microsoft.
Our Market-First Pricing: We're making ticketing systems available to everyone by offering a simple flat rate. We want it to be easy to integrate with your Microsoft 365 tenant without the burden of per-agent costs.
Customer Spotlight
Our app is already trusted by leading organizations.
- 4 Departments DeployedEnabling seamless collaboration across different teams.
- Over 1,000 Tickets in Month 1Proving the system can handle significant volume from day one.
- Zero DowntimeA testament to the reliability of our Azure-hosted infrastructure.
Features that ship with value
Centralize support on Microsoft 365 — without per-agent pricing.
Integrations
Microsoft ecosystem first — with a clear roadmap.
One Solution, Any Department
TeamsDesk's flexible design allows any team to centralize and streamline their support requests.
Simple, flat pricing
No per-agent fees. 1-month free trial. Cancel anytime.
- Unlimited agents & tickets
- Outlook/Teams integration
- Departments & routing
- Everything in Basic
- Self-managed knowledge base
- Chatbot & automations
- Everything in Growth
- AI response suggestions
- Advanced reporting & SLA analytics
Why choose TeamsDesk
Flat pricing + Teams-native experience = lower cost and faster adoption.
| Feature | Zendesk | Freshdesk | TeamsDesk |
|---|---|---|---|
| Pricing model | $/agent | $/agent | Flat $/org |
| Agents included | Paid per agent | Paid per agent | Unlimited |
| Tickets | Unlimited | Unlimited | Unlimited |
| Teams-native UI | — | — | Yes |
| Billing via Microsoft | No | No | Yes |
| Cost for 5 agents | ~$150/mo | ~$95/mo | $99/mo* |
Security & Compliance
We take security seriously and build on Microsoft’s cloud foundations.
Built by Microsoft-first engineers
TeamsDesk is developed by Query Minds LLC. We’ve deployed the app in production (single-tenant) and expanded it to a multi-tenant architecture for Microsoft Marketplace distribution.
- Microsoft Partner
- Azure-hosted infrastructure
- Billed through Microsoft Marketplace
- • SharePoint KB integration
- • Power Automate connectors
- • Deeper Graph API import/export
- • Expanded AI assistance for agents
Frequently Asked Questions
Find quick answers to common questions about TeamsDesk.
How does billing work?
Billing is handled securely and transparently through the Microsoft Marketplace. You can manage and cancel your subscription directly through your Microsoft account.
What are the technical requirements?
TeamsDesk is a native app for Microsoft Teams. The only technical requirement is that your organization's tenant must be on Microsoft Azure.
What kind of support do you offer?
We offer 24/7 support via email and strive to resolve all issues as quickly as possible. We also actively listen to customer feedback and are open to feature suggestions to continually improve the service.
See it in action
Start a 1-month free trial from Microsoft Marketplace or book a live demo.