Resolve employee issues inside Microsoft Teams
TeamsDesk gives your organization a help desk where people already work. Start with Teams-native ticketing, add AI self-service and ticket deflection with Growth, and preview endpoint automation with Pro private beta.
How TeamsDesk actually reduces support work
Basic handles ticketing in Teams. Growth deflects repeat issues with AI. Pro private beta extends that flow with endpoint troubleshooting on managed devices.
Employees submit in Teams
Users open TeamsDesk inside Microsoft Teams, ask for help, search prior answers, or submit a ticket without switching to another system.
Growth answers repetitive issues
Admins publish knowledge base articles, AI surfaces the right answer in chat, and new tickets get AI-suggested fixes before they ever reach an agent.
Agents focus on real escalations
If the user confirms the AI fix solved the issue, TeamsDesk closes the ticket automatically. If not, your help desk team steps into the same Teams-native workflow.
Customer Spotlight
Our app is already trusted by leading organizations.
“TeamsDesk saved us from paying per-agent fees and our team adopted it in a day because it's right inside Teams. We deployed across 4 departments and handled over 1,000 tickets in the first month alone.”
- 4 Departments DeployedSeamless collaboration across IT, HR, and more.
- 1,000+ Tickets in Month 1Handling real volume from day one.
- Zero DowntimeReliable Azure-hosted infrastructure.
Features that match the real product
Start with Teams-native ticketing, grow into AI self-service, and preview endpoint automation only where it is ready.
Integrations
Microsoft ecosystem first, with live capabilities separated from roadmap and beta items.
Built for internal IT first, flexible enough for other teams
Lead with a real help desk inside Teams, then extend the same workflow to other internal service teams if you need it.
Simple, flat pricing
No per-agent fees. Buy Basic or Growth today. Pro is visible here as a private beta, not a full public launch.
- Teams-native ticketing for internal IT and support teams
- Always unlimited agents and unlimited tickets
- Departments, routing, and ownership
- Everything in Basic
- AI knowledge base chat in Teams
- AI ticket deflection from approved KB articles
- Auto-resolve and close when the user confirms the fix worked
For teams evaluating endpoint automation and autonomous troubleshooting.
- Everything in Growth
- Endpoint AI agent and autonomous troubleshooting
- AI executive reporting for support leaders
- Currently in private beta while we validate device-side value
Save up to 80% compared to Zendesk
Why pay $150/mo for 5 agents when you can get unlimited agents for $30/mo?
Why choose TeamsDesk
Flat pricing, Teams-native adoption, and AI deflection on top of your internal knowledge base.
| Feature | Zendesk | Freshdesk | TeamsDesk |
|---|---|---|---|
| Pricing model | $/agent | $/agent | Flat $/org |
| Agents included | Paid per agent | Paid per agent | Unlimited |
| Tickets | Unlimited | Unlimited | Unlimited |
| Teams-native UI | - | - | Yes |
| AI self-service in Teams | Add-ons / separate flows | Add-ons / separate flows | Growth |
| AI ticket deflection | Complex setup | Complex setup | Growth |
| Simple checkout | Complex | Complex | 1-click Stripe |
| Cost for 5 agents | ~$150/mo | ~$95/mo | $30/mo* |
Security & Compliance
We take security seriously and build on Microsoft's cloud foundations.
Built by Microsoft-first engineers
TeamsDesk is developed by Query Minds LLC. We've deployed the app in production and expanded it to a multi-tenant architecture to serve organizations of all sizes.
- Microsoft Partner
- Azure-hosted infrastructure
- Simple flat-rate pricing
- - Basic: Teams-native ticketing with unlimited agents across all plans
- - Growth: AI knowledge base chat for employee self-service in Teams
- - Growth: AI ticket deflection and auto-close when users confirm the fix worked
- - Pro private beta: endpoint AI agent and autonomous troubleshooting
- - Pro private beta: AI executive reporting
- - Roadmap: Power Automate connectors
Frequently Asked Questions
Find quick answers to common questions about TeamsDesk.
What does the Basic plan include?
Basic is the Teams-native ticketing layer for internal IT and support teams. It gives you the core workflow inside Microsoft Teams with unlimited agents and unlimited tickets.
What does Growth add?
Growth adds AI self-service and AI ticket deflection. Admins publish knowledge base articles, employees can ask for help in chat, and tickets get AI-suggested fixes before they are escalated to an agent.
How does AI close tickets automatically?
If TeamsDesk suggests a knowledge base fix on a ticket and the user confirms that the fix worked, the ticket can be resolved and closed automatically.
Is Pro available today?
Not as a full public launch yet. We are still validating the endpoint AI agent so Pro is currently treated as a private beta for teams that want to preview endpoint automation and autonomous troubleshooting.
Where is our AI knowledge base data stored?
Your support and knowledge base data stay in your Azure-backed environment, and TeamsDesk is designed for Microsoft-centric security and identity controls.
Do you charge per agent?
No. Unlimited agents are included in every plan, which is one of the main reasons TeamsDesk is more cost-effective than per-agent help desk products.
What are the technical requirements?
TeamsDesk is built for Microsoft Teams. Your organization needs Microsoft 365 with Teams enabled, and admins can connect the app to the rest of your Microsoft environment during setup.
See it in action
Start a free trial for Basic or Growth, or book a live demo if you want to evaluate the Pro private beta.