AI and Automation
TeamsDesk already includes AI-assisted workflows, but the product is careful about separating live features from beta capabilities.
Live on Growth plan
AI knowledge chat
- Employees can ask for help in Teams
- Answers are grounded in approved knowledge content
- This supports self-service before a ticket needs agent time
Ticket assist
- AI can help agents respond faster on ticket detail pages
- Use it to draft likely replies or next-step suggestions
Ticket deflection
- When a new ticket matches known knowledge, TeamsDesk can surface the likely fix early
- This helps reduce repetitive escalations and improve first-response quality
These features are available on the Growth plan only. Basic plan includes core ticketing without AI.
Automation boundaries today
TeamsDesk is strongest at:
- Knowledge-powered self-service
- Ticket guidance and suggested responses
- Queue operations, notifications, and admin-controlled support workflows
TeamsDesk does not currently present itself as a full general-purpose no-code workflow builder on the public site.
Private beta
Endpoint automation
- Device-side troubleshooting and automation through the endpoint AI agent
- Best treated as a controlled pilot while the product validates the workflow and value
Executive reporting
- Higher-level summaries and support trend reporting for leadership use cases
To request private beta access, email beta@queryminds.com.
Recommended rollout
- Publish clean knowledge content first
- Enable AI knowledge chat for employee self-service
- Turn on ticket assist and deflection after reviewing answer quality
- Evaluate endpoint automation only as a private beta pilot
Return to the Docs Overview or continue to the Admin Guide.