Integrations
TeamsDesk is intentionally Microsoft-first. Its integration story is built around the places your internal teams already work.
Microsoft Teams
- TeamsDesk runs as a Teams app with role-based workspaces
- Employees and agents work without leaving Teams
- The UI follows Teams themes and adapts to desktop, web, and mobile clients
- Requires a Microsoft Teams license for each user
Microsoft Entra ID
- TeamsDesk uses Teams SSO backed by Microsoft Entra ID
- Tenant admin consent unlocks the Graph permissions required for supported setup flows
- No separate TeamsDesk password is required for normal users
Outlook Email Intake
- Convert support mailbox traffic into tickets
- Keep requests visible in the same queues used for native Teams intake
- Preserve ticket tracking inside Teams even when the request started as email
- Requires a connected Outlook mailbox configured by a Global Admin
Azure AD Group Mapping
- Discover groups and align them with departments
- Reduce manual role and structure setup during tenant onboarding
- Keep Microsoft-centered identity and access structure aligned with TeamsDesk operations
Knowledge Sources
TeamsDesk supports two main knowledge models:
- Built-in knowledge base content managed directly in TeamsDesk
- Admin-managed FAQs, docs, and runbooks used for employee self-service and Growth AI workflows
AI knowledge chat and ticket deflection require the Growth plan.
API, webhooks, and automation examples
- Public API coverage for tickets, service catalog, approvals, users, and audit
- Webhook examples for ticket, assignment, approval, SLA, CSAT, endpoint detection, and public-comment events
- Power Automate examples for manager approvals, Teams notifications, SharePoint/Excel exports, and procurement handoffs
- Zapier examples for lightweight workflow routing into business apps
For the full reference — scopes, headers, signature verification, retry policy, and event list — see API Keys & Webhooks. For low-code connector setup and recipes, see Power Automate & Zapier.
Next: read AI and Automation for the current automation model.