Integrations
TeamsDesk is intentionally Microsoft-first. Its integration story is built around the places your internal teams already work.
Microsoft Teams
- TeamsDesk runs as a Teams app with role-based workspaces
- Employees and agents work without leaving Teams
- The UI follows Teams themes and adapts to desktop, web, and mobile clients
- Requires a Microsoft Teams license for each user
Microsoft Entra ID
- TeamsDesk uses Teams SSO backed by Microsoft Entra ID
- Tenant admin consent unlocks the Graph permissions required for supported setup flows
- No separate TeamsDesk password is required for normal users
Outlook Email Intake
- Convert support mailbox traffic into tickets
- Keep requests visible in the same queues used for native Teams intake
- Preserve ticket tracking inside Teams even when the request started as email
- Requires a connected Outlook mailbox configured by a Global Admin
Azure AD Group Mapping
- Discover groups and align them with departments
- Reduce manual role and structure setup during tenant onboarding
- Keep Microsoft-centered identity and access structure aligned with TeamsDesk operations
Knowledge Sources
TeamsDesk supports two main knowledge models:
- Built-in knowledge base content managed directly in TeamsDesk
- Admin-managed FAQs, docs, and runbooks used for employee self-service and Growth AI workflows
AI knowledge chat and ticket deflection require the Growth plan.
Roadmap
- Broader workflow and webhook connectivity
- Easier flow orchestration for admins who want to extend Microsoft-first operations
Next: read AI and Automation for the current automation model.